Privacy Policy — NERVÉ Facial Studio

1. Overview

NERVÉ Facial Studio ("we," "us," or "our") operates this website. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or communicate with us. By using the website or submitting your information, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of personal information:

Contact information: Name, email address, and phone number provided via forms or direct communication.
Appointment information: Service preferences, health disclosures relevant to treatment, and scheduling details.
Usage data: IP address, browser type, pages visited, and referring URLs, collected automatically via analytics tools.
Communications: Messages and responses exchanged via email, SMS, phone, or web forms.

3. How We Use Your Information

We use your personal information to:

Schedule, confirm, and manage appointments
Send appointment reminders and care instructions
Respond to your inquiries and provide client support
Send promotional communications and updates (only where you have opted in)
Improve our website and services
Comply with legal obligations

4. SMS / Text Message Communications

When you provide your mobile phone number and consent to SMS communications, we may send you text messages for the purposes listed above. This includes transactional messages (appointment reminders, care instructions) and, where separately consented, promotional messages.

Your consent to receive SMS is never required as a condition of purchasing any service.

Opting out: Reply STOP to any message at any time to cancel. You will receive one final confirmation and no further messages will be sent.

Help: Reply HELP to any message for assistance, or contact us directly.

Message frequency varies — you may receive up to 4 messages per month. Standard message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.

Mobile opt-in data and consent are never shared with or sold to third parties for marketing purposes.

5. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing or advertising purposes.

We may share your information only in the following limited circumstances:

Service providers: Trusted vendors who assist us in operating our business (e.g., booking platforms, CRM tools, website hosting), bound by confidentiality obligations.
Legal requirements: When required by law, subpoena, or to protect the rights and safety of our business, clients, or others.
Business transfers: In the event of a merger or sale of assets, subject to the same privacy protections.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy and comply with legal obligations. When no longer needed, we securely delete or anonymize it.

7. Cookies and Analytics

Our website may use cookies and similar tracking technologies to improve user experience and analyze traffic. You can control cookie preferences through your browser settings. We may use analytics services that collect anonymized usage data.

8. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information. However, no method of Internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have done so inadvertently, please contact us immediately.

10. Your Rights

You may have the right to access, correct, or request deletion of the personal information we hold about you, and to opt out of marketing communications at any time. Contact us directly to exercise any of these rights.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the most recent revision. Continued use of the website after updates constitutes acceptance of the revised Policy.

12. Contact Us

For questions or requests related to this Privacy Policy:
NERVÉ Facial Studio · St. George, Utah